Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hestern.us (the “Site”).

Hestern Bags, operated by The Matrix Labs LLC, values and respects your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website or services.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

📌 Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when:

Placing an order
Creating an account
Adding items to your wishlist
Contacting us by email, phone, or chat
Subscribing to notifications or product alerts

This information may include:

Full name
Email address
Phone number
Billing and shipping address
Recipient information (if sending gifts)
Payment details (credit/debit card information is processed securely by third-party payment providers)

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

IP address
Browser type and version
Time zone
Operating system and device type
Pages viewed and products searched
Purchase history
Cookie identifiers
Time spent on the website and interaction data

Mobile & Location Data

If you access our website or services from a mobile device, we may collect approximate location information to provide location-specific services. You may disable location sharing through your device settings.

🤝 How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you regarding your orders and inquiries
Provide customer support
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations

🔗 Sharing Your Information

We only share your personal data when necessary and never sell or rent your information for commercial purposes.

Your data may be shared with:

Shipping & Delivery Partners

We share your name, address, and phone number with trusted courier partners (USPS, DHL, FedEx, etc.) solely for order delivery purposes.

Payment Service Providers

Your payment and order details are securely processed by third-party payment gateways to complete transactions.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business, subject to this Privacy Policy.

Legal Requirements

We may disclose information if required to comply with applicable laws, court orders, subpoenas, or to protect the rights, property, and safety of Hestern Bags and our customers.

🧾 Your Rights

Depending on your location, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion or restriction of processing of your data
Object to certain data processing activities
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

🍪 Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

Cookies help us:

Remember your preferences
Track user behavior and trends
Improve website performance

You may disable cookies through your browser settings. By continuing to use our Site with cookies enabled, you consent to our use of cookies as described.

📊 Google Analytics

We use Google Analytics to understand how visitors use our website. Google may collect information about your interactions with our Site.

You can learn more about how Google uses your data here:
https://policies.google.com/privacy

You may opt out of Google Analytics tracking here:
https://tools.google.com/dlpage/gaoptout

🚫 Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

🔐 Data Security & Retention

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations.

📩 Contact Us

For more information about our privacy practices, to exercise your rights, or to make a complaint, please contact us:

Hestern Bags
Care of The Matrix Labs LLC
1603 Capitol Avenue
Cheyenne, Wyoming 82001
United States

📧 Email: support@hestern.us