Terms of service

These Terms of Service (“Terms”) govern your use of the website hestern.us (the “Site”) operated by Hestern Bags, a brand operated by The Matrix Labs LLC, United States (“we”, “us”, “our”, “the Company”).

By accessing this Site or purchasing any products from us, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you should not use our website or services.

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of the Site constitutes acceptance of the updated Terms.

👤 Accounts

If you create an account on our Site:

You agree to provide accurate, complete, and current information
You are responsible for maintaining the confidentiality of your login credentials
You are responsible for all activities that occur under your account

We reserve the right to suspend or terminate any account, without prior notice, if:

Information provided is false, misleading, or inaccurate
There is suspected fraud, abuse, or violation of these Terms
Any unlawful or harmful activity is detected

👜 Products & Pricing

Product images are for reference only. Due to screen settings and handcrafted production, slight variations in color, texture, or appearance may occur.
We strive to ensure all prices and product details are accurate. In the event of a pricing or listing error, we reserve the right to correct it and cancel affected orders with a full refund if payment has already been made.
Prices are subject to change without prior notice, but confirmed and dispatched orders will not be affected by later price changes.

💳 Payments

We accept payments through secure third-party payment processors including Stripe and PayPal.

All payments are processed securely by the respective payment provider
We do not store or have access to your full payment card details
Additional charges may apply for expedited shipping or applicable sales taxes, which will be clearly displayed at checkout

By submitting payment, you authorize us to charge the selected payment method for your order total.

📦 Orders, Acceptance & Delivery

Orders are considered accepted only once you receive a shipping confirmation email from us
We may refuse or cancel any order at our discretion due to stock availability, pricing errors, suspected fraud, or payment issues
You must provide a valid email address and phone number for order and delivery communication

Delivery timelines are estimates only and may vary due to:

Carrier delays
Customs clearance
Weather or service disruptions

Products will be delivered to the shipping address provided at checkout. You are responsible for ensuring address accuracy.

We are responsible for non-delivery only if reported within 10 days of the expected delivery date.

🚚 Shipping & Replacement

Shipping charges are calculated and displayed at checkout
In cases of approved replacements for defective or incorrect items, we will cover return and reshipment shipping costs
Returned items must be unused, with original packaging, labels, and invoice intact

🌎 Customs, Duties & Import Taxes

United States

All U.S. orders are shipped with duties and import taxes fully prepaid by Hestern Bags.
U.S. customers will not be required to pay any additional customs or import charges.

International Orders

For customers outside the United States:

Customs duties, VAT, and import taxes are determined by local authorities
These charges are not included in product or shipping prices
Customers are fully responsible for paying any applicable import fees

If an order is refused or returned due to unpaid duties, taxes, or customs charges, no refund will be issued.

🚫 Failed Delivery & Returned Shipments

If a shipment is undeliverable due to:

Incorrect or incomplete address
Customer unavailability
Refusal to accept delivery
Failure to pay duties or taxes

We do not accept responsibility for replacement or refund. Returned shipments may not be accepted back, and no refund will be issued.

🔐 Privacy Policy

Your use of our Site is also governed by our Privacy Policy, which explains how we collect and use your personal information.

🧠 Intellectual Property

All content on this Site — including text, images, logos, designs, graphics, videos, and software — is the exclusive property of Hestern Bags / The Matrix Labs LLC and protected by intellectual property laws.

You may not:

Copy, reproduce, distribute, or modify any content
Use our brand name, logos, or materials for commercial purposes
Republish or exploit any content without written permission

Violation may result in termination of access and legal action.

🌐 Website Use

You agree not to:

Interfere with the operation or security of the Site
Attempt unauthorized access to servers or systems
Upload harmful code or malicious content
Misuse personal data of other users
Post defamatory, abusive, or harmful content
Damage the reputation or goodwill of Hestern Bags

🛡 Indemnification

You agree to indemnify and hold harmless Hestern Bags, The Matrix Labs LLC, and its directors, officers, employees, and agents from any claims, damages, liabilities, or legal costs arising from:

Your use of the Site
Violation of these Terms
Infringement of intellectual property or legal rights

⚖ Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the State of Wyoming.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Wyoming, United States.

🚨 Limitation of Liability

To the maximum extent permitted by law:

We shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or products
We do not guarantee uninterrupted or error-free service
All services and products are provided “as is” and “as available” without warranties of any kind

⛔ Termination

We reserve the right to terminate or suspend your access to the Site at any time, without notice, for violation of these Terms or applicable laws.

Termination does not relieve you of any payment obligations for orders already placed.

📩 Contact Information

For questions about these Terms or to file a complaint, contact us:

Hestern Bags
Care of The Matrix Labs LLC
1603 Capitol Avenue
Cheyenne, Wyoming 82001
United States

📧 Email: support@hestern.us